Reservation and Cancellation Policies

OPENWATEREXPEDITIONS offers the most popular tours and experiences in SAN JOSE DEL CABO, and that is why all our excursions are exclusively by prior reservation.

Once you receive the confirmation email, your reservation is guaranteed. If you have not received it, check your spam folder or contact us at jaisther@openwaterexpeditions.com

Cancellations and Changes

The following cancellation and change policies apply only to individual reservations made through our website www.openwaterexpeditions.com. Group policies are established in the contract signed at the time of contracting the service.

Cancellation Policy:

More than 48 hours before the Tour: If you cancel and request a refund at least 2 days (48 hours) before the tour, there is a 10% administrative fee.

Less than 48 hours before the Tour or No Show: If you cancel less than 48 hours before the tour, arrive late or do not show up on the day of the tour, there will be no changes or refunds.

Deposit Charges and Extra Fees

A charge will be made upfront to your PayPal account through a link for the deposit equal to 50% of the total amount. Normally this process is after confirming your reservation on our website and the rest of the amount needs to be paid once you arrive to the meeting point.

A 10% fee will be charge if the rest of the deposit gets paid with physical credit/debit card.

A 5% fee will be charge if the rest of the deposit gets paid with PayPal.

A 0% fee will be charge if the rest of the total amount gets paid with cash.

Prices and Exchange Rate

The prices are in Dollars but the charges to the cards are in Mexican Pesos. We use the exchange rate of the day provided by the bank, so your card statement will indicate the bank exchange rate.

If you have questions regarding any policies, please contact us at jaisther@openwaterexpeditions.com or +523319706051.

Whichever method you choose, our specialists will respond to you within 48 hours or less.

Thank you for choosing openwaterexpeditions!

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